Nairobi (Kaab TV) — Kenya’s Cabinet Secretary for Public Service, Geoffrey Ruku, carried out a surprise inspection at the Administration and Public Service offices in Garissa.
During the visit, he found that none of the staff or management personnel were present, and all offices and workrooms locked.
He described the situation as deeply disappointing and said it reflected the frustration of the public, who were unable to access the government services they needed from offices established to serve them.
The minister directed all employees and administrators to report to work on time, warning that strict accountability measures would follow such incidents, which he said could create tension between the central government and the public.
“I was very disappointed when I visited the offices responsible for coordinating services across the region. No work was taking place, and all the offices were closed. I remained there until 7:30 a.m., yet they were still locked,” said Geoffrey Ruku.
Throughout the entire government building intended to serve the people of Garissa, only one person was present. The individual’s role was not disclosed, though it was noted that he had fulfilled his duty by reporting to work.
The revised employment regulations for offices in the Somali regional administration, updated in 2016, state that offices should open at 7:30 a.m. and close during prayer time, which also serves as a lunch break for non-Muslims.
The offices are then expected to reopen at 2:30 p.m. and close at 4:30 p.m.
“All employees must remain committed to their duties. Your salaries were increased in January 2026, and travel and housing allowances were also raised. Therefore, the public deserves proper service.” Added Ruku.
Ministers in the government of President William Ruto have recently begun conducting unannounced visits to government offices and public service centers to assess ongoing operations and identify any negligence or irresponsibility.